Here are the most commonly asked questions about connecting to MyCSI . If you still need assistance, please click here to e-mail us for more assistance.

Please check the entire list before sending the e-mail. Thanks!

1. "What is my CSI Student ID Number and where can I find it?"  Every CSI student automatically receives a CSI Student ID Number after applying for admission at CSI. You were given the Student ID Number at the Admission and Records Office when you were going over to the Testing Center to take the COMPASS test. The Student ID Number is also listed on your official CSI picture ID card.
   
   
   1. If you attend the main CSI campus and forgot your Student ID Number, please contact the Admission and Records Office at (208)732-6795. You will be asked to go to the main campus Admission and Records office in person and you will be asked for identification and information that will allow the office to look up your Student ID Number. For more information, please call the Admission and Records Office at 732-6795 or e-mail at records@csi.edu.
      
      
   2. If you attend CSI at any of the off-campus centers and forgot your Student ID Number, please contact the respective off-campus center. You will be asked to go to the off-campus office in person and you will be asked for identification and information that will allow the office to look up your Student ID Number. For more information, please call the respective off-campus center or the Admission and Records Office at 732-6795 or e-mail at records@csi.edu.
      
      
2. "What is my PIN number and how do I get one?"  Students will need to have a PIN (Private Identification Number) in order to access their MyCSI accounts. To retrieve your PIN online, click on the MyCSI logo on the main CSI web site, click on the Retrieve PIN button at the bottom of the page, and fill out the form that asks you for your Student ID Number, Social Security Number, birth date, and term. Follow the instructions carefully and at the end of the registration process, you will be given a PIN number automatically. You will need to remember that PIN number so you can use it from then on to log in to your MyCSI account. Note: PINs are changed towards the end of each semester (just prior to the beginning of registration for the next semester - look for a reminder on the main CSI page announcing the time to retrieve the new PINs).

• First-time MyCSI users will have to retrieve their PINs twice in a semester:
• once when they are registering for courses (generally at the beginning of the semester)
• once again toward the end of the semester when PINs are changed (students will have to retrieve their new PINs prior to being able to look up their grades).
• After this initial semester, students only need to retrieve their PINs once (towards the end of each semester).

1. For more detailed instructions on filling out the online form, click here.
   
   
2. "What happens if I forgot my PIN?"  If you already retrieved your PIN but forgot it, you will need to fill out the online form on the MyCSI page again (typing in Student ID Number, SSN, birth date, and going through the whole process). You will be given a new PIN online.
   
   
3. "I am using my Student ID Number and PIN and cannot log in. Why?" MyCSI is a private community for current CSI students. You log in with your official CSI Student ID Number and PIN number. If you know your Student ID Number and PIN, but are being rejected by the system, check the following:
   
   
   1. Are you entering your Student ID Number and PIN correctly?
      
      
   2. Are you using your official CSI Student ID Number and PIN, not a username or password from another system?  Your Student ID Number and PIN are not the same as the ID and password you use for logging into the CSI network or e-mail.
      
      
   3. If you follow all of these steps and still cannot log in, please contact the Admission and Records Office.
      
      
4. "Why can't I use Internet Explorer 3.02?" 
   Internet Explorer is currently on version 7. We strongly recommend that you upgrade to the latest version applicable to your Operating System. Outdated web browsers usually contain security flaws that can be exploited by bad websites on the web. To get an updated version of Internet Explorer, visit Microsoft's website.
   

   Privacy Notice: CSI does not release the information you supply to MyCSI to outside parties and does not send unsolicited "spam" e-mail to personal e-mail accounts.