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SBDC Facilitator / Trainer Bios

Monty Arrossa
Former Human Resources Director
Certified Applied Leadership & Labor Law Trainer
College of Southern Idaho HR Department

Monty Arrossa, HR Director College of Southern Idaho

Monty provides professional and quality services in the areas of employee relations; management consultation; policy development; dissemination; interpretation and compliance; classification and compensation; communication; employee data; benefit information; recruitment and employment; job description development; orientation; performance appraisal; information and assistance; training and professional development opportunities; and wellness information. He also facilitates supervisory and professional / classified employee training. He has over 7 years in HR in the public and private sectors. Prior to joining CSI, Monty worked for the Idaho Department of Labor in the Job Service offices in Twin Falls and Pocatello. He was responsible for hiring, training and evaluating professional employees. He has a Bachelor of Science degree and a Masters in Human Resource Training and Development from Idaho State University. Monty teaches our Applied Leadership curriculum as well as other workshops and courses on Labor Law, Management and Supervision.

Doug Lincoln
Certified QuickBooks Trainer
Tilley & Lincoln PLLC

Doug Lincoln, Tilley & Lincoln PLLC

Doug is a CPA and member of Tilley & Lincoln PLLC in Twin Falls ID. After graduating with an Agricultural Economics degree from the University of Idaho and additional accounting courses at Idaho State University, Doug returned to the family farm. Joining a payroll management company, Doug was promoted to CFO as the company expanded to nine western states. After the sale of that company, Doug started his public accounting career specializing in small business accounting, tax compliance and tax representation. Doug currently teaches QuickBooks Pro for the Idaho SBDC and is also a member of the Center's Business Mentoring and Idaho SBDC Advisory Boards.

Dennis Tilley
CPA & Personal Financial Specialist
Certified QuickBooks Trainer
Tilley & Lincoln PLLC

Dennis Tilley, Tilley & Lincoln PLLC

Dennis is a Certified Public Accountant with the firm of Tilley & Lincoln located in Twin Falls, ID. He holds a Bachelors degree from the University of Idaho in Agricultural Economics and a Bachelors degree in Accounting from Boise State University. He spent the first ten years of his career managing a farm and cattle operation in southern Idaho. In 1988 he was employed as an accountant with NACA, a large interstate trucking company. In 1991 he received his CPA license and began his career in public accounting. In 2000 he started an accounting firm which is now Tilley & Lincoln PLLC. Dennis started the firm with a unique teaching concept. He felt the better trained and informed his client were, the more likely his clients were to succeed. This proactive approach has proved to be a positive for both his clients and the accounting firm. Dennis helps clients with tax strategies, improving the profitability of their businesses and with personal financial planning. Dennis provides Quickbooks Pro training for the Center and serves on their Mentoring Committee and Advisory Board for the Idaho SBDC.

Brent Jussel
Senior Vice-President & Chief Lending Officer
Region IV Development Association
Business Lending Solutions

Brent Jussel, Senior VP & Chief Lending Office RIVDA Business Lending Solutions

Brent is a graduate of Idaho State University with degrees in both Corporate Finance and Organizational Management and attended the Robert Morris Associates Uniform Credit Analysis School in Leesburg, Virginia. Brent has spent approximately 25 years in the commercial lending industry and was selected as the State of Idaho Financial Services Advocate of the Year in both 1992 and 1997. Brent provides training for the Center on Lending, Doing Business with Your Banker and Alternative Financing. Brent has been a member of the Idaho SBDC / Business Incubator Advisory Board since the opening of the CSI Incubator.

Ken J. Pedersen
Patent Attorney
Innovation & the Law Trainer
Pedersen & Co. PLLC

Ken J Pedersen, Patent Attorney - Pedersen & Co. PLLC Boise ID

Ken J. Pedersen earned an engineering degree, with honors, at the Illinois Institute of Technology (IIT-Chicago) in 1973. He then worked as a chemical engineer in the oil refinery industry for 4 years before going on to pursue his law degree in night school at DePaul University, also in Chicago. While and after attending law school, he continued to work as a patent agent and patent attorney in the oil refinery industry for 6 more years.

A licensed attorney in Idaho and in the United State patent Office, Pedersen moved to Boise in 1991 when he joined a local patent firm. In 1994, he established his own Boise patent law firm, Pedersen & Company, PLLC. Currently, he practices patent, trademark, copyright and trade secret law, including licensing and litigation.

Bryan J. Matsuoka
SBDC Director
Certified NxLevel, Franklin-Covey Trainer
Idaho SBDC

Bryan Matsuoka, SBDC Director, Idaho SBDC

Bryan has been with the Idaho SBDC since 1996 and has served as Regional Director since 2006. Bryan's educational credentials include a B.A. in Education from Boise State and an M.E. from the University of Idaho. Prior to joining the Idaho SBDC, Bryan worked in public education and then worked his way up as a sales representative to become the general manager of a software development firm for Hewlett Packard Company. Business experience includes activities as a marketing director, owner, Board of Directors, Secretary/Treasurer of an Idaho Corporation, and LLC formation. Bryan also serves as Chairman of the United State Judo Federation's National Teacher's Institute, and is Director of the College of Southern Idaho Judo Curriculum. Along with his position as Idaho SBDC Director, Bryan is a Certified NxLevel Business Planning Trainer and Certified FranklinCovey Seven Habits Trainer and is a Twin Falls Chamber Ambassador. Bryan J. Matsuoka
SBDC Director
Certified NxLevel, Franklin-Covey Trainer
Idaho SBDC

Don Hansen
Owner & LEAN Solutions Specialist
LEAN and 5S Training
Lean Solutions Consulting

Don Hansen, Lean Solutions Consulting

During a 35 year career in Business, Engineering and Manufacturing Management, Don has established an excellent record as a proven leader & team builder. He has an outstanding record in LEAN manufacturing. As a former NIST/MEP specialist, Don continues to apply his extensive knowledge through Lean Solutions Consulting to assist businesses toward increased effectiveness, cost reduction, safety, plant layout/design, productivity, budgeting, quality, and methods improvements. Don earned a Master of Science in Mathematical Methods in Engineering at Columbia University in the City of New York and received a BA in mathematics from Willamette University in Salem, Oregon. Don is a Senior Member of the Institute of Industrial Engineers (IIE), Senior Member Society of Manufacturing Engineers (SME), Six Sigma Black Belt trained, and 2006 / 2007 Eureka Winning Ways Growth Coach. Don provides LEAN Manufacturing & LEAN Office training for the Center as well as 5S, Kaisens, TPM and more. He is a current member of our Mentoring Committee as well as our Idaho SBDC Advisory Board.

Jane Freund
Author & Publisher & Communications Coach
Communications, Conflict, Writing & Coaching
MS Software Trainer - Excel Specialty
Jane Freund, Author and Publisher
Freundship Press LLC

Jane Freund, Author & Publisher, Communications Coach - Freundship Press LLC

Jane is an author and publisher who owns and operates Freundship Press LLC which is dedicated to positively influencing lives through friendship, communication and education. Based in Boise, Idaho, she taught Communications for ten years at Boise State University and left to form Freuendship Press and write and publish full-time. In addition to writing or co-writing six print and electronic books with more to be released in 2012, Jane mentors and trains other writers. She provides Communications, Teamwork, Conflict Resolution and other soft skills trainings for the Idaho SBDC and for larger businesses through the Center.

Debbie Drown
Education Director & Certified Credit Counselor
Credit and Identity Theft Trainer
Consumer Credit Management Services

Debbie Drown, Education Director, Trainer, Counselor Consumer Credit Management Services

Debbie is a native of Twin Falls and after attending the College of Southern Idaho she worked at a local certified public accounting office as a bookkeeper and worked as an administrative secretary for a local engineering firm. She has volunteered in a variety of community projects, including the CASA program as a court appointed special advocate, the foster parent program, many hours at public and private schools and also taught a drug and alcohol prevention program at the local juvenile detention center with her husband. Debbie is a certified Credit Counselor and the Education Director at Consumer Credit Management Services. She has developed a financial literacy presentation that she currently teaches at local schools and the College of Southern Idaho. She weekly teaches financial awareness at the Easter Seals - Goodwill Working Solutions in Twin Falls and Burley to adults seeking to re-enter the workforce. In addition to counseling individual clients on the repayment of debt and/or improvement of credit, Debbie has worked directly with the local National Guard Armory and Probation Officers to help individuals in need of credit counseling.

Todd Ames
Certified Public Accountant
Business Taxes & NxLevel Guest Speaker on Taxes
Deagle, Ames & Co. CPA's

Todd Ames, CPA Deagle, Ames & Co.

Todd is a partner with Deagle, Ames & Co. He earned his Bachelor of Science in Accounting from BYU with a minor in Business in 1995. He has practiced accounting in Idaho, Utah & Missouri. Todd's work experience has given him a very broad perspective of client needs. While in Utah, he worked for a start-up company gaining valuable hands-on experience. He worked extensively for one of the Big Four International accounting firms as well as a multi-billion dollar corporation while living in St. Louis, MO. Todd joined this current firm in 1999 and specializes in tax strategies, auditing, financial, computer & business consulting. He is a member of the American Institute of CPA's, Idaho Society of CPA's & was a chapter president.

Scott Pierce
KMVT Account Executive & Small Business Owner
Marketing Series Trainer
KMVT-TV - Twin Falls ID

Scott Pierce, KMVT Accounts Executive

Scott Pierce has worked in advertising sales since 1991 when he graduated from BYU with a degree in Communications: Sales and Management. After four years at KLEW-TV in Lewiston, Idaho, Scott joined the staff at KMVT-TV in Twin Falls, where he has been ever since. Being able to work with and learn about a variety of businesses is one of the things Scott most enjoys about his job. Developing new business relationships and creating advertising campaigns for local businesses has been a part of Scott's career from the beginning.

Mary Marshall
Certified Applied Leadership & Management Trainer
Idaho SBDC

Mary Marshall, Idaho SBDC Leadership Trainer

Mary Marshall is a Business Consultant with Region IV Small Business Development Center located at the College of Southern Idaho. Mary recently retired after 21 years as Director of the South Central Head Start Program. While working for the program, Mary also worked as a contractor with the Department of Health & Human Services in Washington D.C. as a trainer and Facilitator. She worked in HHS programs throughout the United States presenting 2 day workshops focusing on Organizational Leadership and Organizational Change. She has also taught Organizational Leadership during summer school for Central Washington University in Ellensburg WA. Mary is an entrepreneur at heart and believes that an organization is only as successful as the people it employees and the working environment it creates. Mary and her husband of 30 years, Steve, are partners in a successful agriculture operation in Jerome County. Recently they have become partners in a Renewable Energy Company based in Jerome County also. Mary attended the University of Idaho and holds a B.S., Business Administration from Boise State University. Mary is also a Certified Mediator.

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Contact: ISBDC Staff 
Evergreen Building Rm C77
315 Falls Avenue P O Box 1238
Twin Falls, ID 83303-1238
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