Policies and Procedures

CSI Library Public Services Policies and Procedures

Patrons of the CSI Library (11/15/2011)

The CSI Library is funded by student fees and is primarily for the use of CSI students, faculty and staff.  CSI students must present their CSI identification card with the current semester's sticker to check out materials from the library.  All students taking at least one class for credit are entitled to an identification card.  These cards and current stickers may be obtained at the Matrix in the Taylor Building.  Students must complete a CSI Library application form before checking out items.  Forms must be completed at least once each semester and at any time when the student's address or contact information changes.

CSI staff, faculty, and administration may use their employee identification card as their library card to checkout materials from the library.

Extension students (BSU, ISU, U of I, NNU) who are taking classes on our campus and are on the list of students provided by each university will be given a library card valid for that semester.  They must provide official picture identification when applying for a library card.  Extension students must complete a CSI Library application form before checking out items.  The form must be completed at least once each semester and at any time their address or contact information changes.

Any adult (over 18 years of age) residing in the eight counties ( Twin Falls, Jerome, Gooding, Cassia, Minidoka, Lincoln, Blaine and Elmore) served by CSI is eligible to apply for a CSI Library Courtesy Card.  The applicant must present an official picture identification and official proof of address.  Patrons must complete a CSI Library application form before checking out items.  The form must be completed at each renewal of the card.  The cost is $25 per year.  Senior citizens (over 60) may purchase a card for ½ of the annual price ($12.50).  (Patrons who present a valid CSI Gold Card will not be charged.) Courtesy card holders are entitled to checkout privileges for books, DVDs, and CDs.  Courtesy card holders may also request items through interlibrary loan.
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Behavior in the Library (7/8/2015)

The College of Southern Idaho Library expects library users to behave in a way that is conducive to learning and respectful of the needs of others. Students in the library are expected to act in accordance with Student Code of Conduct.
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Intellectual Freedom Statement (7/8/2015)

College of Southern Idaho Library upholds the principle of intellectual freedom for all library users. This means that all library users may conduct their research in confidence that no permanent record will result from that research and no restrictions will be made on the content of inquiries. Specifically, CSI Library supports the American Library Association’s Library Bill of Rights.
The library includes materials in its collections (books, magazines, audiovisual materials, and online materials) based on guidelines in our Collection Development Statement.
In the event of an intellectual freedom-related concern, library staff will take the following steps:

  1. Library staff will listen to the concern respectfully and as privately as possible.
  2. Staff will provide an explanation of the library policy, or may introduce the patron to a reference librarian, or the library director.
  3. If after discussing the policy no resolution has been reached, the staff member will direct the patron to the library director.
  4. If the issue is still unresolved, the Director will forward the concern to the Executive Vice President. In consultation with the Library Director, the Executive Vice President will make a final decision on the question and will respond to the patron.

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Privacy and Confidentiality of Library Records (7/8/2015)

Privacy and Confidentiality of Library Records (7/8/2015)
The statement below explains the steps that College of Southern Idaho Library takes to respect and protect your privacy when you use library resources.
CSI Library has a deep-rooted commitment to protecting the privacy and confidentiality of library users. This commitment is in compliance with local, state and federal rules and is consistent with the American Library Association’s Code of Ethics.
Privacy and confidentiality practices
A. Notices and openness
CSI Library posts its privacy and confidentiality practices on the library website and regularly reviews them with library staff, and student workers.
The library avoids creating unnecessary records and retains records in conformance with applicable records retention regulations.
B. Gathered and retained information
Information gathered and retained may include the following:

  • Students and CSI employees: Information required to have a library account is provided through CSI Student Identification Cards or the CSI Faculty and Staff Directory. That information is not retained when a student or employee leaves CSI once the account is in good standing and the prescribed retention period has been completed.
  • Community users: Information is retained as long as the user has an account with CSI Library.
  • Records of material checked out, charges owed, payments made.
  • Electronic access information.
  • Requests for interlibrary loans, or reference service.

C. Choice and consent
If you provide personally identifiable information to CSI Library, it may retain your private and personally identifiable information. If you provide CSI Library with personally identifiable information, the library will keep it confidential and will not sell, license, or disclose personal information to any third party without your consent, except agents working on behalf of the library or unless CSI library is legally permitted to do so.
D. User access and responsibility
You are entitled to view your personally identifiable information and are responsible for keeping your information accurate and up-to-date. The library will explain the process for accessing or updating your information on its website or in person, upon request.
E. Data integrity and security

  • CSI Library takes reasonable steps to ensure data integrity and protects personally identifiable information by electronically purging or manually shredding data once the prescribed retention period has been completed.
  • When CSI provides aggregate summary data for which personally identifiable information is not needed, CSI removes personally identifiable information.

F. Third-party security

  • CSI Library ensures that the library’s contracts, licenses, and offsite computer service arrangements reflect library policies and legal obligations concerning user privacy and confidentiality. Library agreements address appropriate restrictions on the use, aggregation, dissemination, and sale of that information.
  • When connecting to licensed databases outside the library, the library releases only information that authenticates users as registered CSI Library borrowers. Nevertheless, users must be aware, when accessing remote sites, that there are limits to the privacy protection the library can provide.

G. Cookies

Users accessing the library’s website will need to enable cookies in order to access a number of resources available through the library. Library servers use cookies solely to verify that a person is an authorized user in order to allow access to licensed library resources and to customize web services to that user’s specification. Cookies sent by library servers containing authorization information will disappear soon after the user’s computer browser is closed.

H. Security measures

Library procedures limit access to data and data for unauthorized purposes. CSI Library limits access through use of passwords.

I. Staff access to personal information

Library staff may access personal data stored in the library’s computer system only for the purpose of performing their assigned library duties. Staff are prohibited from disclosing your personal data to any other party, unless required by law or to fulfill your service request. The library does not sell, lease, or give users’ personal information to companies, governmental agencies, or individuals except as required by law or with a user’s authorization.

J. Enforcement and redress

If you have a question, concern, or complaint about CSI Library’s handling of your information, you may file written comments with the Library Director. CSI Library will respond in a timely manner and may conduct a privacy investigation or review of practices and procedures.
The Library Director is custodian of library records and is the only party authorized to receive or comply with public-records requests or inquiries from law enforcement officers. The Director may delegate this authority to designated members of the library’s staff.
The Director may confer with the Director of Public Safety, or the Executive Vice President before determining the proper response to any request for records. CSI will provide state, federal, or local government authorities with personally identifiable information only when it is legal to do so.

K. Illegal activity is prohibited and not protected
In accordance with CSI Policies, library users may not use CSI resources to commit illegal actions. Nothing in this statement prevents the library from exercising its right to enforce its behavior rules, protect its facilities, network, and equipment from harm, or prevent the use of library facilities and equipment for illegal purposes. The CSI Office of Institutional Information & Effectiveness can electronically monitor public computers and external access to its network and reserves the right to do so. Staff is authorized to take immediate action to protect the security of library users, staff, facilities, computers, and network. This includes contacting law enforcement authorities and providing information that may identify the individual(s) perpetrating a violation.
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Library Hours

During fall and spring semesters the library is open:

  • Monday Thursday from 7:30 am to 10:00 pm
  • Friday from 7:30 am to 6:00 pm
  • Saturdays and Sundays from 10:00 am to 5:00 pm
  • Finals week - the library closes at 6:00 pm on Thursday and at 5:00 pmFriday     

Summer semester the library is open:

  • Monday from 7:30 am to 5:00 pm
  • Tuesday and Wednesday from 7:30 am to 8:00 pm
  • Thursday and Friday from 7:30 am to 5:00 pm
  • Saturday from 10:00 am to 5:00 pm

During interim periods the library is open:

  • Monday Friday from 8:00 am to 5:00 pm

Additional closures include: National Holidays, Sundays preceding Monday holidays, Easter Sunday, Thanksgiving break, and Christmas break. Any other closures will be posted at least two days in advance in the library and on the library Web site.
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CSI Library Courtesy Card Policy (6/5/2013)

  1. The CSI Library is funded by student fees and is primarily for the use of CSI students, faculty and staff.  Any adult (over 18 years of age) permanent resident of the eight counties (Twin Falls, Jerome, Gooding, Cassia, Minidoka, Lincoln, Blaine and Elmore) served by CSI is eligible to apply for a CSI Library Courtesy Card.  CSI Library Courtesy Card holders enjoy many of the benefits offered by the CSI Library, with few restrictions.   
  2. CSI Library Courtesy Card applicants must present an official picture identification and official proof of address (driver's license with current address, utility bill, a preprinted check, or other official mail addressed to the applicant).
  3. Patrons must complete a CSI Library application form before checking out items.  The form must be completed at each renewal of the card. 
  4. The cost for the CSI Library Courtesy Card is $25 per year.  Senior citizens (over 60) may purchase a card for ½ of the annual price ($12.50).  This fee is waived for CSI Gold Card holders. Courtesy card holders are entitled to checkout privileges for books, DVDs, and CDs.  Courtesy card holders may also request items through interlibrary loan (10 items per year) .  During peak student usage times Courtesy Card holder interlibrary loan requests will be processed after all student, faculty and staff requests are completed. 
  5. The computers are primarily for CSI student use.  CSI Library Courtesy Card holders may use the computers, if there is one available, for three-hour per day.  Courtesy Card holders must sign in and out at the front desk, and must yield the computer to students if other computers are not available.  Black and white printing is charged at $.20 a page, color printing is charged at $1.00 a page.     
  6. The CSI Library Courtesy Card is an individual card.  Family, group or agency cards are not available.
  7. The CSI Library Courtesy Card is a personal identification and must not be lent to other persons.  CSI Library Courtesy Card holders are responsible for all materials checked out on their card.  They must inform the library promptly if their card is lost or stolen.
  8. CSI Library Courtesy Cards will be cancelled if materials are not returned or if Courtesy Card privileges are abused.  Courtesy Card holders will be billed for all unreturned, lost, or damaged materials. 

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Checkout Periods and Limits (8/19/2016)

  • Books may be checked out for four weeks 
  • DVDs are checked out for three days
  • CDs, Playaways, and audiobooks on CD are checked out for two weeks 
  • Periodicals and reference books cannot be checked out    

Items may be renewed twice.  

Patrons are limited to three DVDs, CDs, or Playaways. There is no limit on book checkouts.

Photocopy machines are available in the library and black and white copies can be made at $.10 per page. 
Color copies can be made at $.20 per page.
Copy cards are available for purchase at the price of $7.50.
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Overdue and Non-returned Items (11/15/2011)

When items become overdue by seven days, a first overdue notice will be sent to the patron, with a second notice following seven days later.  After another week, a final notice will be sent.  At the time the item is one month overdue, a bill for replacement charges will be sent to the patron.  If the item is still not returned, a letter of intent (via certified mail) will be sent to the patron informing them that their account (with a $10 excessive late fee per item) will be turned over to a collection agency if the item is not returned by a specified date (usually two weeks).  After the deadline has passed, the account will be turned over to a collection agency. 

Any students who do not return items at the end of the semester will have a hold placed on their student records by the library.
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Reserve Collection

Faculty and staff may place personal, departmental, or library items in the Reserve Collection.  Information that must accompany items when being placed on Reserve includes:

  • Course title
  • Instructor
  • Lending parameters which may range from library use only to four week checkout 
  • Length of time the item should remain on Reserve - faculty may indicate when they would like the items returned or if they would like them left on Reserve for the entire semester. 
  • If there are restrictions concerning student access to the item, a list of students must be provided at the time the item is placed on Reserve.

Checkout of Reserve items is restricted to faculty, staff, and students.

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Interlibrary Loan (9/5/2008)

  1. CSI borrows thru the OCLC WorldCat Resource Sharing database provided by Lili Unlimited, an Idaho State Library program.
  2. CSI follows the Interlibrary loan Code for the U.S. and the Idaho Interlibrary Sharing Guidelines
  3. We borrow only in the continental United States.
  4. CSI does not borrow items already owned by the library
  5. Requests will be filled in this order -- student, faculty & staff, courtesy card holders.
  6. Patrons must show a current CSI ID card. Students must have a current semester’s sticker.
  7. There are no loan fees charged to students, faculty and staff, except in case of rush requests.   Courtesy card holders will be required to pay any loan fees charged by the lending library.
  8. Patrons are responsible for any fines resulting from damage to the item while in their possession.  These charges will be decided by the lending library.
  9. Patrons are responsible for any fines resulting from loss of the item while in their possession.  These charges will be decided by the lending library.
  10. There is a $1.00 per day overdue fine charged for items not returned on time.This fee starts with closing time the day the item is due and charged every day the library is open, including the day the item is returned.
    1. If a renewal request is made before due date, there will be no overdue fee charged while waiting for the lending library’s response.  If renewal is denied the patron will have a 24-hour grace period from the time they are informed that the renewal request has been denied before any overdue fees will begin.
  11. Check-outs are limited to 10 items which includes ILL and/or CSI items.
  12. More than 10 requests may be submitted, but need to be prioritized as incoming requests from other patrons will receive priority and a patron’s remaining requests will be processed as time permits.
  13. Our loan for books is for 3 weeks, or less depending on the loaning library’s due date; for feature films our loan is 3 days.  On educational/instructional films (documentaries, how-to) students and courtesy card holders have a 3 day checkout.  We do not request TV series on DVD.
  14. We will request only 1 renewal from the lending library
  15. We follow any use restrictions placed by lending library, i.e. LIBRARY USE ONLY, etc.
  16. A patron must wait 6 months before requesting the same titles again.
  17. All requests for articles must comply with U.S. Copyright Law.

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Reserving or Placing Holds (11/15/2011)

Books - Holds may be placed on books that are currently not available.  Books may not be renewed if a hold has been placed on it.  Holds can be placed in person, over the phone or via e-mail.  Holds placed via e-mail should be sent to swapinski@csi.edu and should include the following information:

  • Patron's full name
  • Contact information where patron can be reached to be notified when the item is available to be picked up
  • CSI ID number
  • Title and author of the item to be placed on hold

DVDs / Reserve - Holds may be placed on DVDs or items in the Reserve Collection by faculty or staff of the college, or a student when needed for a class presentation.
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Food, Drinks and Tobacco Products (3/19/2015)

Drink containers should be spill-proof with a securely fastened lid.
The following drink containers are acceptable:

  • Spill-proof mugs (such as travel mugs, screw-top containers, or sports bottles) with the top attached at all times
  • Leak-proof manufacturer containers with lids that close securely, either twist on or pop-top sports type.

Small snacks such as vending machine snacks are permissible in the Library as long as they are consumed in a respectful manner. Strong-smelling, greasy, crunchy or overly messy foods are not allowed in the Library. Users eating foods that disturb other patrons will be asked to put the food away. Anyone refusing to put food away will be asked to leave the Library. No food deliveries to the library for individual patrons or small groups of students are permitted. Library-sponsored events and meetings may involve catered items.

Patrons must clean up after themselves. Patrons are responsible for taking drink and food containers with them when they leave the library, or for disposing of them in trash receptacles in the building. Food and drinks left unattended or in unapproved containers may be confiscated and discarded.

Food and drink still pose a risk to Library collections, equipment, and furnishings, but we hope that CSI Library users will be considerate and responsible when consuming food and drink in the Library in order to continue this privilege. Please notify Library staff of any spills or mishaps.

In addition to following CSI's Smoke Free Campus Policy, the Library does not allow the use of chewing tobacco, or vapor or e-cigarettes, on the premises.
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Animals (9/20/2011)

Only service animals are allowed in the library.  The ADA defines a service animal as any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability. The term service animal does not apply to personal pets.
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Cell Phones (6/19/04)

All cell phones must be set to manner mode. When receiving calls, please speak quietly or go to the lobby.
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Acceptable Computer Use (6/1/2015)

Current CSI students have first priority on using computers in the library.  All current CSI students are assigned a username and password at the beginning of each semester which they can use to log in.  Students are also assigned a CSI e-mail account.  Each currently enrolled student can print 500 black and white pages per fall or spring semester, and 250 black and white pages per summer semester. Students who need to print more, will have to pay a per page charge.   

The computers are primarily for student use.  Visitors may use the computers up to 3 hours per day, if one is available (must be over 18 years of age).  They must sign in and out at the front desk, and must yield the computer to students if another computer is not available.  Black and white printing is charged at $.20 a page, color printing is charged at $1.00 a page. 

All computer resources are the property of the College of Southern Idaho.  Computer usage may be monitored by CSI computer support staff (this includes e-mail and Internet usage).  All computer users must abide by rules set forth in the CSI Computer Use Policy.  Library users must adhere to the provisions of state and federal copyright laws and regulations.  Illegal or unauthorized access, display, performance, reproduction, duplication, distribution or modification of copyrighted materials is strictly prohibited.  The person using the computer is liable for any infringement. 

Boise State University students may request a log-in from the BSU program coordinator (Christy Bowman) which entitles them to the same privileges as CSI students.

Idaho State University students may use the ISU computer lab located in the Evergreen building.

University of Idaho students may be logged in as a visitor, but must pay for their printing.
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ADA Policy (7/8/2015)

College of Southern Idaho Library is committed to providing equitable access to information and services to all faculty, staff, students, and members of the College of Southern Idaho community. In compliance with the Americans with Disabilities Act (ADA), library staff will make good faith efforts to accommodate reasonable requests for assistance in obtaining, accessing, and making use of library resources, materials, and services.

Wheelchair Accessible Computer Stations

The CSI Library has two electric lift wheelchair accessible computer stations.  There is a switch in the front of each station that students can use to raise the tables as needed.  There is a clearly visible sign identifying the wheelchair accessible stations. 

Students in wheelchairs always have priority on the use of electric lift stations.  When all the other computers are used in the library and we do not have a student with disability needing to use the computers, other patrons can use the wheelchair accessible stations.  If a student in a wheelchair needs the computer, non-disabled patrons must yield the station promptly.
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Group Study Rooms (4/30/2014)

The CSI Library provides a number of group study rooms for purposes of collaborative study and research.

Who Can Use Them?

To ensure the widest possible access by the College community, group study rooms are available on a first-come, first-served basis.

When not being used by groups, these rooms may be used for individual study. A group (2 or more individuals) may assume possession of a group study room if it is being used only for individual study. If a group is more than 10 minutes late for their reserved time, they must yield their reservation to any other group needing a room.

Individuals must yield the group study rooms to groups. Groups needing a group study room which is being occupied by an individual should ask for help at the Front Desk.

Public Services staff will reserve group study rooms on a one-time only basis or multiple days up to two weeks for group study sessions for CSI classes up to three hours a day. Reservations for a specific room will not be accepted. Reservations for finals week must be made the week preceding finals. Individuals cannot reserve the group study rooms. Group study rooms will not be reserved for commercial or non-CSI related purposes.

Reserving a Room

Reservations need to be made at least one working day in advance. To make a reservation, you can:

  • Stop by the Circulation Desk any time during regular Library hours.
  • Call 732-6500 and provide the following information: your name, your phone number, the name of your group or course, the name of your instructor, the date(s) and time(s) you would like, and the number of people in your group.

Conditions of Use

  • Group study rooms are to remain unlocked at all times.
  • The Library is not responsible for personal items left in group study rooms.
  • Library materials left in group study rooms will be cleared on a daily basis and reshelved.

College of Southern Idaho Library
Gerald Meyerhoeffer Building (main floor)
315 Falls Avenue Twin Falls, ID 83301
Phone: 208-732-6500 or 800-680-0274, ext. 6500
Fax: 208-736-3087
Administrator: Teri Fattig
Library Personnel