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Computer Support Technician Program

Contact

Kirk Ruby

(208) 732-6316

kruby@csi.edu

Program Overview

The one-year technical certificate option is designed to provide students with the skills and knowledge to become employable as an entry-level Computer Support Technician. Students will be able to assemble and troubleshoot PCs along with managing operating systems. In addition, this program serves as a skills development tract for those students wishing to go onto a two-year Network Systems Technician degree or IT Development and Security degree.

This program requires admission to the program, students must complete the first semester of classes in the program and meet with the program advisor before they will be admitted. Program admissions and major changes will be evaluated by faculty the fourth week of October and March.

The Computer Support Technician Program embodies all the information necessary to become CompTIA A+ certified, but does not guarantee certification. It is the student’s responsibility to schedule and complete the certification tests if they desire.

Students will complete a Technical Skills Assessment to demonstrate program competency.

Admission Requirements

There are specific requirements for enrollment in our career technical programs.  Students should be familiar with demands of a particular occupation and how that occupation matches with their individual career interests and goals. The specific requirements are established by the technical program.  A student who does not meet the established requirements for entrance into a program will have an opportunity to participate in the appropriate level courses to improve their skills for program consideration.  The program requirements and admission procedures can be obtained by contacting the program advisor.

Program Outcomes

Upon successful completion of the Computer Support Technician program, a student will be able to:

  1. Identify, configure, and troubleshoot basic computer hardware components.

  2. Identify, configure, manage, and troubleshoot computer storage devices

  3. Understand and establish simple network connections

  4. Install and maintain a computer operating system

    • Recognize and configure different mobile devices

    • Meet or exceed the overall national average on the PCPro exam from TestOut. Passing score is 1360 out of 2000.

Sample Career Opportunities:

  • Computer Systems Analysts
  • Information Security Analysts
  • Computer Network Architects
  • Computer Network Support Specialists

*Talk to an advisor for additional career choices

Gainful Employment

The following majors are included in this program:

This information provided in cooperation with the U.S. Department of Education. Additional information about Gainful Employment can be found at ifap.ed.gov/GainfulEmploymentInfo.