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Scheduled Maintenance - Complete

Power, Internet, and Phone Outage - Wednesday, November 22, 2023

Update - Service Restored

The maintenance event was successfully completed ahead of schedule and all services were restored by 5 p.m. This concludes communication for this event.

Original announcement

The College of Southern Idaho, in conjunction with Idaho Power, will be updating the CSI Twin Falls campus electrical power grid on Wednesday, November 22, 2023. The project will begin at 8 a.m. and tentatively finish by 4 p.m, but could go as late as 8 p.m. Phones, Internet, and other technology services will be offline from 6 a.m. to 10 p.m.

Individuals should not enter any campus buildings without express approval from Campus Safety or Physical Plant management.

While the campus will already be closed for the Thanksgiving holiday, and students, staff, and faculty will not be on campus, please note that the network, phones and Internet will be down. If you need to contact Campus Safety while the phones are down, they can be reached at (208) 358 – 0733.

Employees are asked to power down their workstations and classroom/lab computers by the end of business at 5:30 pm Tuesday, November 21.

Employees are also asked to clean out any freezers and refrigerators in the list of impacted buildings below to keep food from spoiling during the power outage. 

During this maintenance event, power will be turned off for the following buildings:

  • Desert
  • Evergreen
  • Gym / Rec Center
  • Meyerhoeffer (Library)
  • Fine Arts Center
  • Heat Plant
  • Taylor & Student Union Building, including the Cafeteria
  • Autobody and Automotive sections in the Canyon Building
  • The Tower

In addition to the building closures, service will be disrupted from approximately 6 a.m. to 10 p.m. for phones, some websites, and other technology services. Services that will be unavailable include but are not limited to:

  • Phones
  • Campus Internet connection
  • Campus Wi-Fi
  • Portions of MyCSI and CSI Connect (JICS)
  • Library database services
  • Remote access to individual workstations
  • Printing
  • Jenzabar
  • PowerFAIDS
  • OnBase
  • Synoptix
  • Maxient (for responding to Report a Concern submissions)

As a result of these service disruptions, students will not be able to apply to CSI, register for courses, or check their financial aid status, among other tasks, during this time.

Technology services that should not be impacted include:

  • Office 365 (Outlook, SharePoint, Teams, etc)
  • Canvas
  • Zoom
  • Most CSI websites
  • Portions of MyCSI and CSI Connect (SharePoint)
  • Facilities scheduling (25Live)
  • LinkedIn Learning
  • Report a Concern (for submitting anonymous reports)

Users who need technical support after the maintenance event can contact the CSI IT Helpdesk at 208-732-6311 or email Please note that the IT Helpdesk will be closed between Tuesday, November 21 at 5:30 p.m. and Monday, November 27 at 8:00 a.m. Any requests for support received during that time will be responded to on Monday, November 27.