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Student Accessibility Services Grievance Procedures

This informal complaint procedure is designed to resolve issues of disability discrimination and/ or obstacles to access of services, programs and activities of the College of Southern Idaho (CSI). CSI uses a collaborative approach providing timely and effective intervention to resolve such issues. CSI works to keep the complainant and other key persons central to the resolution with a focus on achieving a positive change.



Action To Be Taken:

Students with such a complaint complete an ADA/504 Complaint Form and submit it to the SAS office or to the Dean of Students.

The Dean of Students will investigate all complaints in cooperation with the Coordinator of Student Accessibility Services and the ADA Compliance Officer (HR Director).
The Dean will contact the complainant to discuss the application of the complaint to the ADA and/or Section 504 of the Rehabilitation Act.

If these laws do appear to apply to the complaint, the Dean will investigate the complaint and return to the complainant to discuss effective intervention, agreement, corrective action, or other resolution.

If a resolution can be agreed upon by those parties involved, a written agreement will be prepared and signed by those with roles and responsibilities regarding its implementation.

If resolution can not be established, the complainant may file an appeal to the Vice President of Student Services, who will respond to the complainant in writing.

If the complainant is not satisfied with the response from the Vice President, the complainant may file an appeal with the ADA Compliance Officer (HR Director), who will also respond to the complainant in writing.

If still not satisfied, the complainant may file an appeal to the President’s Office at the College of Southern Idaho, who will respond in writing.

If the complainant is not satisfied with the response given by the president, other legal remedies may be pursued (Office for Civil Rights/US Department of Education; Idaho Department of Labor; Office of Federal Contract Compliance, etc.)

All records of the complaint process, including the complaint form and all findings, are confidential and remain the property of the College. During the investigation, information will be shared with and collected from only those persons directly involved with the complaint.

Note: ADA/504 Complaint Forms available in Student Accessibility Services.